Customers have the option to pay their utility bill by credit card online only. (The City does not accept credit card payments over the phone or in the office.) The City accepts Visa, Mastercard, Discover, and American Express.
Use the eUtility Billing
feature to make a payment or to log in to view your bill. (You may register an account and log in or you may simply click on the "make a payment" without signing up for anything.) You will need your customer number and account number from your statement to proceed with submitting your payment.
I am trying to make a payment online, but am unable to proceed. What's wrong?
Once you select the payment method and click the "Go" button, you will be directed to a third party website. Click "OK" on the message notifying that you are being redirected.
If you still don't see another window with the payment options, your Pop-up Block may not be allowing the payment site to open. On the top toolbar, click on Tools, then Pop-up Blockers. Make sure the setting is set to allow pop-ups from this site.
Will I receive confirmation of my payment?
After you make a payment with a credit card, a screen confirming successful payment will show the payment card, date, and amount. You may print a copy of this confirmation screen for your records.